Happy Monday Everyone!
Have you noticed there is a giant thing going on?! We have!
And in an attempt to keep all of you informed here is some information on the efforts we have made to keep you—our passengers—safe and healthy.
Let’s start with—-
What is our cancellation policy?
Although we ask for a 20% deposit at the time of booking—this is fully refundable until 2 weeks before your tour date. If, a situation beyond your control happens (cruise ships don’t arrive in Juneau or they do not let passengers off the ship) please let us know as soon as possible and you will receive a 100% refund of all money paid. This refund will either be refunded back to via your credit card (with a 3% service charge) or by business check (for no extra charge).
What will you do to minimize any possible effects?
Since we are a small whale watching company we have the opportunity to easily implement extra sanitation practices. For the 2020 season we will be sanitizing the interior of our vessels and vans, in between each tour, with alcohol-based cleaning products with at least a 70% alcohol content—as recommended by the CDC to fight any germs. Hand sanitizer will also be on hand. We will be using gloves while cleaning and, of course, washing our hands.
What makes you different?
The option for custom, private whale watching tours. If you are especially concerned about traveling with other passengers—please contact us! Our private tour may be the answer for you.
For live updates from Juneau on CORVID-19 please visit: https://www.traveljuneau.com/travel-resources
If you have any questions or concerns for any reason please reach out to us—we are happy to answer any questions you may have!! Every question is valuable and we are happy to answer.